The HotDoc sidebar sits on the right hand side of your desktop screen and assists with a number of different HotDoc products.

There may be times when you encounter some technical issues with your HotDoc Sidebar such as:

• The Sidebar is blank or white
• The Sidebar is unresponsive 
• The Sidebar says 'No PMS'
• The Sidebar says 'Login unavailable (HotDoc Service not started)'

In these instances, we would recommend firstly attempting to restart the HotDoc services. This an easy troubleshooting step and should resolve most of the above issues quickly. Read the steps below to find out how to restart your HotDoc services.

Example of a service error you may encounter

Restart your HotDoc Services

1. Close the Sidebar by selecting the X in the top right corner
   
   
2. Click the Start button on your desktop and search your computer for 'Services'
   
   
3. Open up 'Services'
   
   
4. Scroll down and locate the HotDoc Manager service:
   
   
   
   
5. Right click on / select this and click restart or start
   
   
6. Scroll down and locate the HotDoc Updater service
   
   
7. Right click on / select this and click restart or start
   
8. Reopen the Sidebar
   

Please note:

• If you are unable to start / restart the HotDoc services, this may be because the user that you are logged in with does not have the admin privileges to do so. If this is the case, it would be best that you log in as an admin, or contact your IT.

If you have followed the above steps, and still find you are encountering some issues with your Sidebar, please contact us via the green Support button below with some further details about the issue and our Support Team will assist as soon as possible!