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Through the HotDoc Dashboard, you can add a message to your online bookings profile to ensure thorough triage protocols are used during this heightened time, and patients suspected of having the virus will not come to your waiting room unprepared.
How to add an alert message for your Booking Page
- Log into your HotDoc Dashboard
- In the left hand menu, click into Setup then Practice Profile
- Scroll down to the Alert Message section and paste the following message at the top:
Please ring reception prior to your appointment if you have a fever or flu-like symptoms like a cough or runny nose.
- Click the green Save button to save your change. The message will now appear at the top of your online bookings page and widget:
How to add an alert message to your Appointment Types
- Log into your HotDoc Dashboard
- In the left hand menu, select Bookings > Appointment Types and then select Edit on any appointment type you wish to add a message to:
- Select the checkbox next to Add a message to appear as soon as this appointment type is selected, type the message below and select Save:
Please ring reception prior to your appointment if you have a fever or flu-like symptoms like a cough, sore throat or difficulty breathing.
How to add a custom message to your SMS Reminders Page
To add a custom message that appears once the patient clicks the hyperlink in their SMS Appointment Reminder, please contact us directly by submitting an enquiry using the 'Support' button below. The custom message will be shown here:
Anything else?
We also recommend ensuring you have adequate signage in your clinic for such instances. You can find a printable template supplied by the RACGP here.