Quick Consults is a service that allows patient's to make requests such as repeat prescriptions for regular medications, referrals for regularly attended Specialist appointments, imaging or pathology requests and medical certificates. These requests are sent directly to your doctors to action, via the HotDoc Sidebar. This is only eligible for existing patients at your practice.
This article explains the patient experience when they request a Quick Consult online through your HotDoc bookings page, including:
- Creating a request from your booking page
- Logging in or signing up to HotDoc to complete the request
- Adding a payment method, and if this fails
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Emails that the patient receives, once a request is pending, is approved or is declined by the practitioner.
- Please note: All emails sent to the patient are sent from noreply@hotdoc.com.au, not your practice or the practitioners email.
Please view the steps below to see the full patient journey:
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In this article |
Requesting a Repeat Prescription
| To view the practitioner journey once a patient submits a request, please see: What Practitioners need to do when actioning repeat requests in HotDoc Sidebar |
Requesting a Specialist Referral
Requesting a Medical Certificate
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Please note: Your doctors/practice can decide how Medical Certificates are delivered to patients. Doctors may communicate this when leaving a note for the patient. Ensure the patient's email matches in both their file in your practice software and HotDoc account, before sending a request via email. See: How to view Quick Consult requests in the HotDoc Dashboard to see patient requests and any doctors notes. |
Requesting Imaging/Radiology Referrals
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Please note: Your doctors/practice can decide how imaging requests are delivered to patients. Doctors may communicate this when leaving a note for the patient. Ensure the patient's email matches in both their file in your practice software and HotDoc account, before sending a request via email. See: How to view Quick Consult requests in the HotDoc Dashboard to see patient requests and any doctors notes. |
Requesting Blood/Pathology Referrals
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Please note: Your doctors/practice can decide how blood/pathology requests are delivered to patients. Doctors may communicate this when leaving a note for the patient. Ensure the patient's email matches in both their file in your practice software and HotDoc account, before sending a request via email. See: How to view Quick Consult requests in the HotDoc Dashboard to see patient requests and any doctors notes. |