We now show patients their clinic booked appointments in the HotDoc app, providing a full view of their upcoming appointment schedule alongside online bookings.
Patients will also receive appointment confirmation emails for clinic booked appointments, reducing the need to fill out appointments cards. We’ll send an email containing the appointment details, your clinic information with a map, and a link to view the appointment in the HotDoc app. If a patient has multiple appointments on one day, similarly to our reminders product we will only send one email for the first appointment.
Appointment confirmation emails will send if the email address field is entered in the patient file and if patients do not want to receive these emails they can opt out at anytime using a link at the bottom of the email.
When we will show clinic booked appointments in the app
We’ll show the patient their clinic booked appointments in the app once we’ve created a secure link between the patient file at your clinic and their HotDoc account. There are a few ways this can be done:
- The patient must have a registered HotDoc account
- If a patient has previously booked online through HotDoc and attended your clinic before, the appointment will appear in the patients app once we have synced your appointment book
- If a patient is new to HotDoc, they can view their clinic booked appointment by following the link in the HotDoc appointment confirmation email or the appointment SMS reminder. For security and privacy reasons, we’ll keep the details limited to what we send in the reminder:
You can read more about the patient journey here: Will appointments booked outside of HotDoc appear in my account?
What will be shown in the app?
At the moment, all appointment types will show in the app as the reason for the patients appointment. If a patient has multiple appointments with multiple practitioners, we will show all these appointments as long as the practitioners have a Practitioner Profile set up in your HotDoc Dashboard.
It is important to note that patients will see their appointment as it is placed in your appointment book and this will include appointments that are outside the practitioners session times.
Patients can only cancel appointments in the app if they have booked their appointment online via HotDoc. All clinic booked appointments will still need to be cancelled directly via the clinic. A future update to this feature will allow you to decide which appointment types patients can cancel in the app.