What does the Patient see when they receive a Results message?

The patient will first receive a message on their mobile device informing them that they have a Results message from your clinic:

 

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They will then need to click on the link, which will take them to a secure verification page.

To ensure HotDoc is delivering the message to the right person, the patient will need to complete an identity check by entering their surname and date of birth:

 

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Once the patient correctly enters their details, the reason for their Results message will be revealed, along with information on how to book. In many cases, the patient will be given the option to book from within the Results message itself. This will take them directly to the clinic's bookings page:

 

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