Patient Alerts allow you to control a patient's access to appointment bookings and kiosk check-ins.
For bookings, any time a patient with a Patient Alert makes an appointment using HotDoc, you will be notified via the Sidebar where reception will have the ability to confirm or dismiss the appointment.
For check-in, when a patient with a Patient Alert tries to check in via the kiosk, they will be directed to complete their check-in at reception.
You can control if the alert is used for bookings, check-in or both.
How to create a Support Article:
- Log in to your HotDoc Dashboard and navigate to Bookings > Patient Alerts.
- Click on Add Alert.
- Fill out the details of the patient you are creating the alert for and select if this alert is for Bookings, Check-Ins or both. Then, be sure to save your changes. HotDoc uses surname and date of birth to identify patients with Patient Alerts.
Note: The Internal Note will display in your Sidebar. This message will not be shown to the patient.
All of your Patient Alerts will appear in a list on your Dashboard. You can remove or edit Patient Alerts here. If the list is long, you can search all of your existing Patient Alerts using this search bar: