If your clinic is using Pracsoft for your appointment book system, there are a few different ways in which we use colours to let you know of the status of your HotDoc Reminders.

Unable to be sent

If you see a red bar appear next to patient details, this indicates that the HotDoc Reminder was unable to be sent for any one of the following reasons:

• The Patient has opted out
• The Patient has an invalid mobile number in their clinic record
• The appointment is sitting outside of an active session for that Practitioner

You are able to see the exact reason this reminder was unable to send, by logging into your Dashboard > Reminders > Unsent Reminders and locating the patients booking here.

Reminder has been sent

If you see one green bar appear and another bar next to it which is white or 'hollow', this would indicate that the HotDoc Reminder has been successfully sent, but the patient is yet to cancel or confirm.

Appointment has been confirmed

If you see two green bars appear next to the appointment, this does indicate that the HotDoc Reminder has been successfully sent, and the Patient has confirmed.