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  1. HotDoc Support
  2. Recalls
  3. Using HotDoc Recalls
  4. Recalls Dashboard Settings

  1. HotDoc Support
  2. Recalls
  3. Using HotDoc Recalls
  4. Recalls Dashboard Settings
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Configuring when your Recalls will send

Last updated 13 November 2020 05:22

You can specify the days and times your Clinical Reminders and Results SMS will send through your HotDoc Dashboard.

It is recommended that you consider when you and your reception team will be most equipped to handle any patient enquiries as a result of sending the SMS recalls out. By default, we generally recommend that you set:

  • A time when you're most quiet at the reception desk
  • To send only on days when the clinic is open for business.
  • Not to send on weekends

How to set your Recalls Send Window

  1. Log in to your HotDoc Dashboard and navigate to Recalls > Settings

  2. Using the drop-down box, you can select the time frame you would like to send your Clinical Reminders and Results each day. You can also select the days you would like them to send:

    recalls_9.gif


If your clinic is currently using Results, you can configure when these will send separately.

  1. By default, Results will use the same settings as Clinical Reminders:

    Screen_Shot_2019-11-29_at_11.55.35_am.png

  2. To specify a separate send window, untick Send same times as Clinic Reminders then configure your Results send window:

    Screen_Shot_2019-11-29_at_11.56.16_am.png
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  • Action Checklist for Results
  • Getting Started with Clinical Reminders
  • Action Checklist for Clinical Reminders
  • Linking your recalls to doctors in HotDoc
  • How to edit, add and remove Clinical Reminder Templates
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