The Dashboard has a Patient Search section, which allows you to search specifically for an active patient in your clinic's database and view or edit their opt out preferences for HotDoc SMS services.
How to use Patient Search
- In the HotDoc Dashboard , select Patients > Patient Search:
- From here, enter the patient name and select the green Search button. This performs a search of active patients only in your patient database and brings up any matches. If you have multiple matches, verify further details such as DOB and click View for the corresponding patient:
- On the Patient's Communication preferences page, uncheck any SMS options you wish to opt the patient out of and then click 'Save' to save your changes:
To opt a patient back into SMS communication, repeat the steps to above to search for the patient, check the corresponding SMS box and save changes again.
Patient Search also shows the last time these consent settings were updated by either the Clinic or the Patient in the 'Last Confirmed' section:
If the Last confirmed date was 'Never', this means the consent settings have not been changed by either the clinic or patient in the past, since Patient Search has been updated to include this information.
If there has been some change, you will now see the date and time the change was initiated, as well as an audit of how this change occurred in the 'Patient Activity' section: