The patient will receive the SMS message to their mobile device as pictured below:
They will then need to click on the link, where they will be taken to a secure verification page.
To ensure HotDoc is delivering the message to the right person, the patient will need to complete a three-point identity check by entering their surname, mobile number and date of birth:
Once the patient correctly enters their details, the reason for their health message will be revealed, along with information on how to book. In many cases, the patient will be given the option to book from within the Recall message itself: