There may be times when you may need to regenerate a letter rather than just re-download the previous version of it.

To regenerate a Recall Letter, rather than re-downloading, please follow the steps below:

1. Login to your HotDoc Dashboard and navigate to Recalls > Clinical Reminders/Results > All:
   
   
   
   
2. Select the Status filter and filter by Done - Letter downloaded and sent:
   
   
   
   
3. Tick the batch action checkbox next to any Recall that you need to regenerate and select Edit [x] selected:
   
   
   
   
4. From the What should we do? dropdown, select Download Letters:
   
   
   
5. Select the green Save button:
   
   
   
   
6. Once we've finished regenerating the letters, you will see a Download button, select this to view your regenerated letter batch:
   
   
   
   Please note: This will only apply for Recalls that are in the 'Done - Letter downloaded and sent' state. For any Recalls that cannot be re-generated because it was not in this state, you will see them listed as unsuccessful.
   
   
7. Once you have finished printing, ensure you untick any Recalls or unselect all before taking any further action.