There may be times when you may need to regenerate a new version of a letter rather than just re-download the previous version of it.

To regenerate a Recall Letter, rather than re-downloading, please follow the steps below:

How to regenerate Recalls letters

1. Login to your HotDoc Dashboard and navigate to Recalls > Clinical Reminders/Results > All:
   
   
   
   
2. Select the Status filter and filter by Done - Letter downloaded and sent:
   
   
   
   
3. Tick the batch action checkbox next to any Recall that you need to regenerate and select the green Edit selected:
   
   
   
   
4. In the Actions section, select the dropdown next to What should we do? and select Download Letters:
   
   
   
5. Select the green Save button:
   
   
   
   
6. Once we've finished regenerating the letters, select the Download button which will open your regenerated letters: 
   
   
   
   Please note: This will only apply for Recalls that are in the 'Done - Letter downloaded and sent' state. For any Recalls that cannot be re-generated because it was not in this state, you will see them listed as unsuccessful.
   
   
7. Once you have finished printing, ensure you untick any Recalls or unselect all before taking any further action.