Logo
Sign in HotDoc Academy Submit request Remote support I'm a patient

  1. HotDoc Support
  2. Browse By Feature
  3. Appointment Reminders
  4. Using Appointment Reminders

  1. HotDoc Support
  2. Browse By Feature
  3. Appointment Reminders
  4. Using Appointment Reminders
Print Friendly and PDF   Follow

How do I change the copy in an Appointment Reminder?

Last updated 10 June 2022 05:53   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Optomate - Dental4Windows - HotDoc Calendar

Question

How do I customise the copy in a SMS appointment reminder? 

 

Solution

HotDoc Reminders pre-populates a default copy for your Appointment Reminders. We recommend using this copy where possible as it sits within the SMS credit limit (160 characters) and allows the patient to both reply to the SMS and use the unique link. 

If your practice has specific needs that aren't addressed in the default copy, you can customise this copy through your HotDoc Dashboard.

Screen_Shot_2020-05-11_at_9.41.02_am.png

To do this: 

  1. Navigate to Reminders > Settings:

    Screen_Shot_2020-05-11_at_9.37.02_am.png

  2. Scroll down to the reminder you would like to edit. 
    • Under Standard Reminder, you can edit the regular and immediate reminder copy. 
      • Note: Under regular reminders, If early or custom reminders are enabled you can edit the SMS template that sends if the patient confirmed or did not respond to the early or custom reminder. 

        Screen_Shot_2021-09-20_at_3.43.24_pm.png

        Regular reminder, click to enlarge

        Screen_Shot_2020-05-11_at_9.46.40_am.png

         

         

         

        Immediate reminder, click to enlarge


    • Under Early Reminders (if enabled), you can edit the copy of this reminder here: 
      Screen_Shot_2021-09-20_at_3.49.16_pm.png


  3. To customise the message and reduce character limit, we recommend using placeholders. Click insert placeholder and select an option from the list.
    Note: You will see placeholders highlighted in yellow in the display. 


    Screen_Shot_2020-05-11_at_9.44.59_am.png

  4. Once you are happy with the changes you have made, press the Save button in the lower right corner and the new text will begin to be sent out immediately:

    Screen_Shot_2020-05-11_at_9.47.28_am.png

 

 

Was this article helpful?
Submit Feedback

0 out of 5 found this helpful

Related articles

  • What do patients see when they receive an Appointment Reminder?
  • Getting Started with Reminders
  • How to create and manage Telehealth appointments
  • How to action SMS reminder responses in your Sidebar
  • How to create alert messages to assist with the Covid-19 pandemic

Related articles

  • What do patients see when they receive an Appointment Reminder?
  • Getting Started with Reminders
  • How to create and manage Telehealth appointments
  • How to action SMS reminder responses in your Sidebar
  • How to create alert messages to assist with the Covid-19 pandemic
© 2022 HotDoc Online Pty Ltd | Terms of Service | Privacy Policy | Contact Us
© 2022 HotDoc Online Pty Ltd

Terms of Service | Privacy Policy