When HotDoc performs an automatic action such as sending out a Recall SMS or push notification, or if the patient performs an action such as reading the Recall SMS/push notification, we will keep an audit of this action by writing back a note to the patient's clinical record.
Read below to learn where these notes are kept if you need to reference this audit.
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Clinical Reminders/Recalls
In Medical Director, Clinical Reminders or 'Recalls' notes are entered here:
- Patient record > Recalls:
- Tick the Include completed and deleted recalls checkbox
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Click on individual recall to see the notes. This should be written back to the history section of the Recall, located at the bottom of the recall page:
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if a contact attempt has been made, you will see a Yes in the Contact Attempt column:
Please note: If a recall or result was sent to the patient via a push notification, this will be entered into the patient file as: SMN1 sent to patient via push notification
Results
- To view notes written back for Results, go to the Patient File > Progress > Under Previous Visits:
Any results notes that are manually entered into the HotDoc Dashboard will only appear in Audit History, not Previous Visits. ⓘ NOTE - In the Patient File > Results > Audit History of individual result:
