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  2. Browse By Feature
  3. Online Bookings
  4. Online Bookings Troubleshooting and Advice
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How do I disable online bookings for an appointment type?

Last updated 24 May 2022 05:01   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Helix - Genie - Optomate - Dental4Windows - HotDoc Calendar - Cliniko

Question

I want to show an appointment type on my bookings page, but I only want patients to book this through our reception team.  How do I do this?

 

Solution

You can disable an appointment for online bookings but still show this on your bookings page with a personalised message as to why they cannot book this online. Please follow the steps below to see how to do this: 

  1. Log into your HotDoc Dashboard

  2. Navigate to Bookings > Appointment Types and select Edit next to the appointment type you want to change:

    mceclip0.png

  3. Untick the Enabled for online appointments checkbox:

    Screen_Shot_2022-02-22_at_2.57.43_pm.png

  4. Create a message to explain why the appointment cannot be booked online, then press Save. 

    Screen_Shot_2022-02-22_at_2.40.14_pm.png


  5. When your patients select that appointment on your bookings page, they will see the message that you added in the appointment type settings:

    Screen_Shot_2022-02-22_at_2.59.31_pm.png Screen_Shot_2022-02-22_at_2.59.05_pm.png



 

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  • How to add, edit or remove an appointment type
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  • How to customise your practitioner's sessions
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  • How to Process Appointments in the Sidebar
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