When you activate Reminders, patients will have the ability to either confirm or cancel their appointment with your clinic. It's a straightforward process that benefits both patients and your clinic.
If patients have questions on how to proceed when they receive a Reminder, have them follow the steps below:
- Read the message and click the link:
- Confirm or cancel their appointment attendance:
- When a patient confirms the appointment, the final screen patients receive is:
- If you have an Inform Promotion turned on for Reminders, the patient will see it on this screen too:
- When a patient cancels an appointment, they proceed to the following screens:
| If the patients would like further information, feel free to send them the following link to our Patient support page: What is a SMS Reminder? |