What do patients see when they receive a SMART Reminder?

When you activate SMART Reminders, patients will have the ability to both confirm or cancel their appointment with your clinic. It's an easy process that benefits both patients and your clinic.

If patients have questions on how to proceed when they receive a SMART Reminder, have them follow the steps below:

  1. Read the message and click the link:

  2. Confirm or cancel their appointment attendance:

  3. When a patient confirms the appointment, the final screen patients receive is: 

  4. When a patient cancels an appointment, patients proceed to the following screens: 

If you require assistance with this, please contact HotDoc at support@hotdoc.com.au

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