1. HotDoc Support
  2. Reminders
  3. Using Reminders
  4. SMS Reminder Management

How to view upcoming Reminders

Last updated

You can view all of the Reminder messages that are queued to be sent to patients for upcoming appointments directly from your HotDoc Dashboard.

Review the following information to view your upcoming reminders from your Future Reminders section.

Future Reminders

Firstly, log into your HotDoc Dashboard then navigate to Reminders > Future Reminders:

Screen_Shot_2020-03-04_at_4.25.18_pm.png

The Future Reminders screen displays all your upcoming SMS Reminders that HotDoc have queued with the following information:

  • The patient's name, DOB, appointment time, practitioner and appointment type
  • What time the SMS is scheduled to send
  • The "Event" that HotDoc has scheduled for the Reminder

The Event column will have one of two status:

Scheduled: This status indicates that the Reminder meets all conditions to be sent to the patient and will do so at the Send time:

Screen_Shot_2020-03-04_at_4.35.40_pm.png

 

Won't send because: This status indicates that the Reminder will not be sent to the patient for a reason that is listed within the column:

Screen_Shot_2020-03-04_at_4.35.40_pm.png

For further details on these reasons, please see Why didn't this Reminder send?

 

 

 

 

Was this article helpful?
3 out of 4 found this helpful

Related articles