Question

How can I view upcoming appointment reminders, for patients upcoming appointments?

Solution

You can view all of the Reminder messages that are queued to be sent to patients for upcoming appointments directly from the Future Reminders section of your HotDoc Dashboard.

1. Firstly, log into your HotDoc Dashboard then navigate to Reminders > Future Reminders:
   
   
2. The Future Reminders screen displays all your upcoming appointment reminders that HotDoc have queued with the following information:
   
   • The patient's name, DOB, appointment time, practitioner and appointment type
   • What time the appointment reminder is scheduled to send
   • The "Event" that HotDoc has scheduled for the Reminder
     
     
     
3. The Event column will have one of two status, which will determine if the appointment reminder will or will not send:
   
   
   • Scheduled: This status indicates that the Reminder meets all conditions to be sent to the patient and will do so at the Send time:
   • Won't send because: This status indicates that the Reminder will not be sent to the patient for a reason that is listed within the column:
     

For further details on these reasons, please see Why didn't this Reminder send?