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  1. HotDoc Support
  2. Browse By Feature
  3. Recalls, Clinical Reminders & Results
  4. Using Recalls (Clinical Reminders) & Results
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What if a patient has an invalid mobile phone number?

Last updated 05 April 2022 08:45   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Optomate

Question

What happens to a patients recall if they have an invalid phone number in their patient file?

 

Solution

HotDoc Recalls requires a valid mobile phone number in order for us to send an SMN about the patient's health message.

  • If a patient does not have a mobile phone number listed in their patient record, or if the number they have listed is invalid, their recall will be synced into the Dashboard and flagged as the status To Action - Invalid phone number:

    Screen_Shot_2021-06-22_at_4.16.16_pm.png

  • From here, you will need to decide whether you'd like to inform the patient by an alternative phone number or remind them by post. You can review step 2 in our Action Checklist for Clinical Reminders article.

  • If you have multiple patients that have an Invalid phone number status, you can apply a batch action and then choose to print the letters ready for posting.

 

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Related articles

  • Can a patient call the practice via the Recall message?
  • How do I action my Recalls/Clinical Reminders? (Action checklist)
  • How to assist patients with recall communication queries
  • Getting Started with Payments
  • Why did the patients appointment reminder not send?
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