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  3. Recalls, Clinical Reminders & Results
  4. Using Recalls (Clinical Reminders) & Results

  1. HotDoc Support
  2. Browse By Feature
  3. Recalls, Clinical Reminders & Results
  4. Using Recalls (Clinical Reminders) & Results
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Can patients book online via their Recall message?

Last updated 05 April 2022 08:45   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Optomate - Dental4Windows - HotDoc Calendar

Question

Can patients book an online appointment via their recall message?

 

Solution

Yes, HotDoc provides the ability for patients to book online directly via their SMN or push notification Recall message. 

 

                                           

 

  • To access the setting for the 'Book Appointment' button, please refer to How to edit, add and remove Recall Templates.

  • To ensure the patient books the correct appointment type for their recall, you can pre-select the appointment type in the template settings in your Dashboard. This is found in Recalls > Template Groups > Edit templates. 
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Related articles

  • How to assist patients with recall communication queries
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  • How do I pause a recall from sending when a patient makes a booking?
  • How do I action my Results? (Action checklist)
  • What is HotDoc Recalls?
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