You can print a letter for any recall in HotDoc.
The occasions where this may happen:
- The recall template/type is always defaulted to letter based on how you set up the template.
- The patient is in one of the 3 'to action' states (invalid mobile, underage, opted out)
- The patient did not respond to the SMS
- You decided to override the scheduled SMS for an individual patient, and 'remind by post' instead.
Please refer to step 3 in the Daily Checks Instructions
If you require assistance with this, please contact HotDoc: firstname.lastname@example.org