HotDoc bookings allow you to customise the way your clinic handles online appointments.
You can allow all appointments/cancellations to be automatically processed into your appointment book. Alternatively you can set appointments/cancellations to require manual confirmation from your reception team before they are processed into your appointment book.
To edit your auto-actioning settings follow these steps:
1) Login to the HotDoc Dashboard at www.hotdoc.com.au/dashboard using your HotDoc login.
2) Click on the Bookings icon on the left of the screen: 
3) Click on the Settings icon: 
4) The tick-boxes allow you to select which options will be processed automatically.
(We advise our clinics to have all three boxes ticked by default)
If you require assistance with this, please contact HotDoc: support@hotdoc.com.au
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