Best Practice - Medical Director (Pracsoft) - Zedmed - HotDoc Calendar
Question
How do I reconcile if i do not have the 'provider processing fee' setting enabled, and as a result my practice is absorbing the fee?
Solution
If your practice currently absorbs the processing fee, you should be using the 'subtotal charged' amount to reconcile.
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Please note: If you start using HotDoc Quick Consults, you will be required to pass on the fee for all online payments in order to standardise the fee structure and have the simplest reconciliation experience. |
- The Subtotal Charged is the figure you should use to reconcile your HotDoc payments to your receipts in your PMS. This is because what you’ve entered in the patient’s invoice and what you’ve charged the patient via HotDoc will be the same.
- To see our recommendation on how to reconcile, please see our guide How do I use Payments Reporting to reconcile payouts to my bank account?
- To see our recommendation on how to reconcile, please see our guide How do I use Payments Reporting to reconcile payouts to my bank account?
- The Subtotal Fee will be the total fees taken from what the patient was charged. Based upon how other practices have used this, we recommend making a manual adjustment or adding a manual expense for this amount in your financial system.
- The Subtotal Net will be the amount you are payed out to your bank account. You can access these payouts in the Payout section, as well as see the details of the payments that contributed towards the payout. These payouts will be made based upon the payout frequency set with your payment provider so they may be payed out in smaller or larger increments.
- To reconcile your payouts, please see How do I use Payments Reporting to reconcile payouts to my bank account?
- To reconcile your payouts, please see How do I use Payments Reporting to reconcile payouts to my bank account?