Wait times and place in queue

Concierge displays patient wait times and their place in queue, increasing patient engagement in the waiting room.

Once you have completed the check-in process with a patient, you can provide updates to that patient on how they're progressing through the queue.

You can check these details by looking at the 'Queue' and 'Waiting' columns on Concierge's main screen:



In the patient row you should see their place in queue and the exact time they have waited since checking in:



Concierge will also display the time that a patient has waited in total even after they have started their consultation:



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