You are able to stop a Recall from going out through the HotDoc Dashboard if you have already notified the patient verbally, or you would prefer that their recall wasn't handled by HotDoc.

How to stop a Recall from sending

1. Log into the Dashboard here, in the left hand menu, click into Recalls > Activity 
   
   
2. Select All in the Activity section under Recalls. To filter for the Recalls that are scheduled, filter by In Progress - No action required:
   
   
   
   
3. Click on the patient whose recall you would like to stop from sending out then click on one of the following:  
   • Mark as done: The patient’s Recall sequence will stop and it will show as Done in the Dashboard. Please note: the Recall will remain in the patients medical record as HotDoc will not remove this recall from the patient file. See How to leave a comment and mark the Recall as done for further information:
     
     
   • Reminder by Post: You will have the option to download a letter to recall the patient. For further information on downloading recalls to letters see How do I print a Recall letter in HotDoc?:
     
     
     
     
4. If you'd like to apply this action to multiple recalls at once, see Clinical Reminders - Batch Actions.