You are able to stop a Recall SMS from going out through the HotDoc Dashboard if you have already notified the patient verbally, or you would prefer that their recall wasn't handled by HotDoc.
How to stop an SMS Recall from sending
- Log into the Dashboard here, in the left hand menu, click into Recalls > Activity
- Select All in the Activity section under Recalls. To filter for the Recalls that are scheduled, filter by In Progress - No action required:
- To stop an individual patient's SMS from sending out, click on the patient whose SMS you would like to stop from sending out. Once on the Reminder Details screen, you will then have the following options: Mark as Done or Remind by Post:
Mark as done: If you click mark as done, the patient’s Recall sequence will stop and it will show as Done in the Dashboard. Please note that the Recall will remain in the patients medical record as HotDoc will not remove this recall from the patient file. See How to leave a comment and mark the Recall as done for further information.
Reminder by Post: If you click remind by post, you will have the option to download a letter to recall the patient. For further information on downloading recalls to letters see How do I print a Recall letter in HotDoc?
- If you'd like to apply this action to multiple recalls at once, see Clinical Reminders - Batch Actions.