How to opt out a patient from Reminders

Clinics can manually opt patients out of receiving Reminder SMS messages via the HotDoc Dashboard

To do this, please follow the steps below:

  1. Log in to your Dashboard and navigate to Reminders > History.

  2. Locate the patient name in the left 'Patient' column.

  3. Click on the patient name (that is green and underlined):

    Screen_Shot_2017-07-13_at_10.59.00_AM.png

  4. This will display the 'Communication Preferences' screen:

    Screen_Shot_2017-07-13_at_10.59.16_AM.png

  5. Check the'Opt out from Reminders SMS' box (you can also opt the patient out of receiving Recalls and Inform Broadcast SMS messages on this screen):

    Screen_Shot_2017-07-13_at_10.59.28_AM.png

  6. Select 'Save' and this will complete the opt out:

    Screen_Shot_2017-07-13_at_10.59.38_AM.png
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