How to opt out a patient from Reminders

Clinics can manually opt patients out of receiving Reminder SMS messages via the HotDoc Dashboard.

To do this, please follow the steps below:

  1. Log in to your Dashboard and navigate to Reminders > History.

  2. Locate the patient name in the left 'Patient' column.

  3. Click on the patient name (that is green and underlined):


  4. This will display the 'Communication Preferences' screen:


  5. Check the'Opt out from Reminders SMS' box (you can also opt the patient out of receiving Recalls and Inform Broadcast SMS messages on this screen):


  6. Select 'Save' and this will complete the opt out:

Have more questions? Submit a request