Question

What is HotDoc's Quick Consults feature?

Solution

Quick Consults is online healthcare from your regular doctor, powered by HotDoc. Patient requests like online repeat prescription, repeat referrals and medical certificates are sent directly to the doctor, saving your team time on admin and reduced phone calls. 

This feature provides your doctors with the convenience and flexibility to action requests in their own time and turn previous unpaid work into paid consults. This will allow them to better meet patient demand for patients who might already be seeking these types of services from other virtual care providers and freeing up appointments slots in their book for patients who need to be seen for an appointment. 

• Quick Consults saves your practice time, allowing your practitioners to manage patient requests without the need for an appointment, and provides a seamless patient experience for patients to request, pay for, and collect scripts and referrals. This reduces incoming calls to your practice and helps to provide continuity of care for your loyal patients. 
  
  
• Existing patients to your practice can go to your HotDoc booking page to request a Quick Consult, consent to your practice’s terms, select their regular Practitioner and a preferred delivery method, then select a payment method. Patient's funds will then be pre-authorised for 7 days and they will then receive an email to confirm their request has been sent to the practice. They can view the status and history of their requests in their HotDoc account. 
  
  
• Requests go directly to the Practitioner via the HotDoc Sidebar to manage independently, and you will receive requests in your Dashboard as well as daily summary emails for all new and pending requests. All repeat requests can be approved, declined or reassigned to different practitioners where appropriate.
  
  
• Patient's will receive a confirmation email once their request is approved or declined, and the practitioner can add a note to the patient with customised information to communicate with them directly. These emails are always sent by a HotDoc email address, not your practitioners email.