This article explains the Quick Consults Promotion settings which allows HotDoc to send push notifications to patients through the HotDoc app. These notifications inform patients when practitioners in the 'Care Team' start offering Quick Consults services via HotDoc.
Sending these notifications can enhance patient convenience by informing them that they can now access care with their doctor online as opposed to alternative providers, and can reducing last-minute phone requests for these requests to your practice.
You can also view how to manage these promotion settings in your HotDoc Dashboard, and how patients can adjust their settings in the HotDoc app.
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What are Promotion Settings for Quick Consults and how do they work?
The Promotion Settings allows HotDoc to send push notifications to patients via the HotDoc app to alert them when a practitioner in their 'Care Team' is enabled for a new Quick Consult request type. A doctor will appear in the patient’s care team section of their HotDoc account, if they have booked an appointment with them before using HotDoc.
Enabling promotion settings helps you to inform patients at your practice via push notification, that they can access convenient care with their regular doctor, instead of an alternative provider.
This can also reduce phone calls from patients requesting for last minute repeat prescriptions, referrals or medical certificates, as they can conveniently do so online through HotDoc.
If they are eligible (an existing patient at your clinic), they can choose to submit a request and the doctor can approve or decline these requests upon receiving them.
When are notifications sent?
Notifications are sent to patients when they have practitioners in their 'Care Team' who are set up to use Quick Consults, and:
- You enable a new Quick Consult service/request type for that practitioner
- Patients are opted in to receive push notifications to their mobile device via the HotDoc app, for personalised recommendations
Notifications will be sent between 11am-3pm. If a doctor is enabled for a new request type outside of this time, the patient will be notified the following day.
If setting up Quick Consults for the first time, upon selecting 'Go Live', patients will be sent a notification (during the sending hours) for any practitioners in their Care Team that are enabled for Quick Consult request types.
If enabling multiple request types for the same practitioner, we'll combine this into one notification so that patients do not receive multiple notifications.
Please note: If a patient has received a push notification about their practitioner offering Quick Consults in the last 7 days, they will not receive another notification if the practitioner is enabled for additional request types.
How do I manage our Quick Consults Promotion Settings?
If you would like to enable or disable notifications from sending, you can do so in your HotDoc Dashboard under Quick Consults > Settings under Promotion Settings.
- Go to Quick Consults > Settings
- Scroll to Promotion Settings, and select or deselect the check box.
- Press the green Update details button to save your changes.
If you find that you have an increase in patient requests and would like to manage your volumes, you can temporarily disable Quick Consults which may allow you to ease into the process. You can do this in your Dashboard under Quick Consults > Settings under Temporarily disable Quick Consults and choosing a timeframe that suits your practice.
How can patients manage their Push Notification settings?
Patients can manage their push notifications in the HotDoc app under Notification settings. If they need assistance with opting in or out, please send them this help article for more information on managing these settings: How do I manage my notification settings for my HotDoc app?.
Please note: If they opt out, will not opt them out of receiving clinic specific communication such as appointment reminders, clinical reminders or results information.